Frequently Asked Questions (FAQ)
Find Answers Instantly
We want your shopping experience to be smooth and stress-free. That’s why we’ve put together a list of the most common questions our customers ask. From orders and delivery to payments and rewards, here you’ll find quick and clear answers.
Orders & Shopping
Q: How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. The process is quick, easy, and secure.
Q: Can I change or cancel my order after placing it?
Yes, but only within a limited time frame. Please contact our support team as soon as possible for assistance.
Q: Do you offer bulk or wholesale orders?
Yes, for larger orders, you can reach out to our support team for special pricing and delivery options.
Delivery & Shipping
Q: Do you offer free shipping?
Yes! Free shipping is available on all orders over $50.
Q: How long does delivery take?
Delivery usually takes 2–4 business days, depending on supplier availability and your location.
Q: Do you deliver nationwide?
We’re expanding our service areas regularly. Enter your zip code at checkout to check availability.
Payment & Security
Q: Which payment methods do you accept?
We accept credit/debit cards, mobile wallets, and local payment options depending on your location.
Q: Is it safe to shop on your website?
Yes. All payments are protected with SSL encryption and trusted gateways for secure transactions.
Q: What happens if my payment fails?
If a payment fails, you will not be charged. In rare cases of deductions, refunds are issued automatically.
Offers, Rewards & Gifts
Q: How does the Rewards Program work?
You earn points on every order and through activities like social media engagement, referrals, and reviews. Points can be redeemed for discounts or gifts.
Q: Do you offer gifts or special promotions?
Yes! We run seasonal promotions and surprise customers with free samples, vouchers, and festive bundles.
Q: Can I combine rewards with discounts?
Yes, rewards can be applied alongside eligible offers unless stated otherwise.
Support
Q: How can I contact support?
You can reach us 24/7 via live chat, email, or phone.
Q: Is support available on holidays?
Yes, our support team is active 365 days a year.
Q: Where can I track my order?
Order tracking is available through your account dashboard or by contacting support.
Still Have Questions?
If your question isn’t listed here, our support team is available 24/7 to help. Contact us anytime and get the answers you need.